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Service Excellence

Quality Commitment

Quality Commitment

We are very experience in the following specialized services:

Al Wafa commits to provide services with the highest standards and excessive attention being placed on enhancing a health and safety conscious culture amongst our team to promote environmental protection and sustainability as an essential and integral part of corporate business, reflected in our service delivery methodology:

To deliver this commitment, Al Wafa comply with all applicable local statutory, regulatory and legal requirements as well as relevant international laws and standards. In addition, we approach and deliver our provision of services in line with global best practices.

In order to fulfil and meet customer satisfaction effectively and safeguard the health and safety of our employees and customers, Al Wafa sets clear targets and objectives, provides adequate resources to implement the requirements of the Integrated Management System as stated in ISO 9001:2015, ISO 14001:2015 and OHSAS 18001:2007

We at Al Wafa firmly believe that it is our responsibility to check and record the quality of the services we provide to our customers. It is our policy to operate a control system specifically designed to meet the requirements and specifications, this ensures that prompt action is taken when necessary.

Service delivery inspections are a control mechanism for consistency and efficiency of services. Hence, all staff are motivated towards achieving and maintaining higher standards consistently.

Al Wafa ensures that all our employees are well aware of their roles & responsibilities and able to perform duties in a healthy, safe and environmentally sound manner and fully implement the company’s policy and objectives. They would be equipped with new skills through ongoing training programs, to ensure that they are not only provided with the necessary tools to perform their tasks but also continue to deliver optimum results.

At Al Wafa, we foster, promote and reward positive behavior and performance and additionally encourage transparency in reporting, monitoring, measuring, appraising and learning from performance and take corrective actions where necessary.

Culture of Quality, Customer Service and Cooperation with other on-site Service Providers

Our corporate management are committed to the cause. Transparency and a clear understanding of the scope of work everyone does begin at management level and further down to workforce levels. Our top management leads and participate in cross-functional quality meetings and hold regular discussions of quality status and improvement initiatives with other service providers to ensure overall quality standards are maintained at site.

There has to be a cross-functional responsibility for quality transformation. Meaningful change to quality management needs to be implemented throughout the entire location, with measures rolled out across functions in order to boost cooperation among various departments and service providers at eh same location from the very beginning. A centralized function need to be responsible for coordination and communication. It would promote governance issues in close cooperation with individual departments and service providers, as well as knowledge management and training.


Download our corporate brochure using the links below to learn more about us


Al Wafa Group is made up of a group of industry professionals with decades of experiences and over the period of time,

Contact Us

Saif Al Ashram Building,
Port Saeed (Near Clock Tower),
Deira, Dubai
Phone: + 04-2959731
Email: info@alwafagroupuae.com
PO Box: 181244