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Service Excellence

Procurement Process Flow Chart

Supplier and Procurement Management

At Al Wafa, we believe that our customers and suppliers are very important stakeholders. We have two categories of suppliers, Subcontractors and Service Partners who are integral part of our success. In order to meet our obligation and meet all customer requirements, Al Wafa has a formal vendor/supplier evaluation and selection process in place.

Since the initial stages of any project, if required we integrate subcontractors into our project management plans and ensure that they have a clear interpretation and understanding of the scope of work, KPIs and SLAs, HSE policies, security strains and communication protocol. We also set the communication process and meeting planner in order to be able to monitor closely the performance and work together towards achieving the KPIs and SLAs goals and go extra miles to exceed clients’ expectations. The interface between Al Wafa and its subcontractors are through single point of contact and the subcontractors are expected to identify their own single point of contact for all contractual and operational matters.

We believe in long term relationship and consider our suppliers as partners. We maintain excellent relationship with our suppliers by providing them guidance to meet customer’s expectations, releasing payments as per due date and appreciating for jobs well done.

Our individual expertise in respective disciplines provide our clients with:


Providing the appropriate service whether commercial or not-for-profit, resulting in better satisfaction


Developing new ways of addressing old issues and complex challenges, providing a competitive advantage to Al Wafa clients.


Achieving genuinely earned organizational reputation and greater credibility.

Al Wafa procurement procedure is developed to ensure proper governance and transparency. The procedure helps the organization and every individual involved in the procurement and supply management to use their best endeavors to ensure that our procurement activities are:

Legal, accountable and auditable
Ethical, fair, environmentally and socially responsible
Commercially cost effective
Conducive to maintaining the organizational ability to exploit appropriate technology, financial and organizational development as appropriate
Capable of identifying potential risks and managing them to eliminate or at least minimize any threat to supply chain or the wider organization.
Open to continuous improvement and development.

Following are some of the criteria for approval of procurement of any goods or services:

Past performance
Sample approval
ISO 9001 certification
Conducive to maintaining the organizational ability to exploit technology, financial and organizational development as appropriate
Green or environment friendly products
Proof of HSE systems is implemented and practiced.


Download our corporate brochure using the links below to learn more about us


Al Wafa Group is made up of a group of industry professionals with decades of experiences and over the period of time,

Contact Us

Saif Al Ashram Building,
Port Saeed (Near Clock Tower),
Deira, Dubai
Phone: + 04-2959731
Email: info@alwafagroupuae.com
PO Box: 181244